It is a common cliché, but Seabourne’s clients really are treated like part of the family. Many have been loyal and supportive for years and know most of the Seabourne team by name in their local office. Typical examples of the closeness of the relationships are:
Providing a Seabourne employed, on-site daily shipping coordinator for Andrew Martin, the leading fabric and furniture designer in London;
On-site, free packing service at many of the international Art Fairs, including Art London and the Affordable Art Fair in New York;
Major Accounts Desk providing a single point of contact for personal monitoring of more sensitive consignments.
In addition, all clients are allocated a customer support representative, who is in contact (and can always be reached) on a regular basis to deal with any queries that may arise. ‘We are not a faceless organisation’ is a well-used expression, but Seabourne takes this literally by ensuring all clients are treated like members of the family. For example, we only use the client account number for accounting, and recognize 95% of our customers immediately by voice and name. And if a parcel is not packed as required for air-road-sea freight, instead of putting the shipment on hold, our warehouse manager re-packs the shipment as if it was his own!