Sometimes even the best laid plans don’t work out in an industry where a single package travels through so many pairs of hands before it reaches its destination. So when the unexpected happens and things go amiss, Seabourne can best demonstrate why it has a reputation for such a high level of personal service.
Due to an airline error a package expected in Eindhoven arrived in Paris, we were not able to deliver packages from Wess Idea Concept on Friday afternoon. Our Paris office arranged a special trip with the parcels to Eindhoven, where the branch manager personally delivered them to the customer early in the morning. The Philips conference that same day was a big success - in part due to the prompt delivery.
When a delivery of urgent Wimbledon tickets for The All England Lawn Tennis Club (AELTC) was not fulfilled due to incomplete address details, and the recipient was frantically trying to receive them in time for his once in a lifetime trip to Wimbledon, Seabourne’s customer services agent, Paul Taylor, came to the rescue. On the Sunday morning, he drove 90 minutes to personally hand deliver the tickets, ensuring he was in constant contact with the recipient who directed him to the end of a tiny unlisted country lane. Naturally, the ticket holder was grateful and relieved to get the tickets on time.